Privacy Policy

1. Introduction

Welcome to Cynapse AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how CYNAPSEAI TECHNOLOGIES PRIVATE LIMITED collects, uses, discloses, and safeguards your information when you use our AI-powered workflow automation platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Organization details (company name, role, team information)
• Contact information (phone number, business address)
• Payment and billing information
• Communications with us (support requests, feedback)

2.2 Information Automatically Collected

• Usage data (features used, actions taken, time spent)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2.3 Third-Party Integration Data

• Data from connected applications (Slack, HubSpot, Jira, etc.)
• OAuth tokens and authentication credentials
• Workflow and automation data from integrated services

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing transactions and managing subscriptions
• Improving and personalizing user experience
• Training and improving our AI models
• Sending administrative and service-related communications
• Detecting and preventing fraud and abuse
• Complying with legal obligations
• Analyzing usage patterns and optimizing performance

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).

4.2 Business Transfers

In connection with mergers, acquisitions, or sale of assets, your information may be transferred.

4.3 Legal Requirements

When required by law, regulation, legal process, or governmental request.

4.4 With Your Consent

With your explicit consent for any other purpose.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure data storage infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at info@cynapseai.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain features of our service.

9. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: